Right of withdrawal

You have the right to revoke this contract within fourteen days without giving reasons. 

We do not accept returns of candles that already have been lit or diffusers that have been used.

The revocation period is fourteen days from the day
• on which you or a third party nominated by you, other than the carrier, have taken possession of the goods, provided that you have ordered one or more goods under a single order and that the goods are delivered under a single delivery;
• at which you or a third party nominated by you, other than the carrier, have taken possession of the last of the goods, provided that you have ordered several goods under a single order and they are delivered separately;
• on which you or a third party nominated by you, other than the carrier, have taken possession of the last partial consignment or the last item, if you have ordered goods which are delivered in several partial consignments or items;
• on which you or a third party nominated by you, other than the carrier, have taken possession of the first consignment or the last piece, where goods are supplied under one order for the regular delivery of goods over a specified period of time.

In order to exercise your right of withdrawal, you must inform us:

Fragrant City UG (haftungsbeschränkt)
Immanuelkirchstr. 7
10405 Berlin
Germany

Mail: mail@fragrantcity.com

by means of a precise notification (a letter or e-mail) of your decision to withdraw from this contract. 

You may use the attached model withdrawal form, which is not mandatory. 
In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of the withdrawal

If you revoke this agreement, we shall reimburse you for all payments we have received from you,
including delivery charges (other than any additional charges arising from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your revocation of this agreement.
For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged for this refund. 

We may refuse to make any refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this agreement. 

This period is considered to have been adhered to if you send the goods before the expiry of the fourteen-day period. 

You shall bear the direct costs of returning the goods. 
The costs are estimated per item (ca. 1.5 kg, small parcel) at a maximum of approximately 
6.00 EUR for returns within Germany, 
9.00 EUR for returns from the EU outside Germany, 
26.00 EUR for returns from Switzerland (Schweizerische Post)
29.00 EUR from Norway (Posten).
12.00 EUR from the UK (Royal Mail).

You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the nature, properties and functioning of the goods.

Reasons for exclusion

The right of withdrawal does not apply to contracts with commercial resellers.

Withdrawal form

If you want to cancel the contract, please fill out this form and send it back.

To:

Fragrant City UG (haftungsbeschränkt)
Immanuelkirchstr. 7
10405 Berlin
Germany

Mail: mail@fragrantcity.com

I/we (*) hereby withdraw the contract concluded by me/us (*) for the purchase of the following
goods (*)/the provision of the following service (*):

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Ordered on (*)/received on (*)

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Name of the consumer(s)

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Street address of the consumer(s)

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City and postal code of the consumer(s)

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Country of the consumer(s)

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Signature of the consumer(s) (only for paper communications):

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Date:

* delete as applicable